Beyond Installation, Not Beyond Care. Providing White-Glove Post-Installation Support
More control, more updates and more features.
Client Care & Savant Essentials
Redefine The Concept Of Luxury Living
Skillfully merge elegant aesthetics with cutting-edge technology, catering to the exacting expectations of high-end clients.
From Wishes to Wondrous Weavings
Deliver a harmonious blend of luxury and technology in high-end residential projects, ensuring seamless integration and client satisfaction.
ioty Care Plans
Why have a Care plan?
The technology industry is ever-evolving. Even though we strictly work with products that we have lab-tested and confirmed to be stable, the majority of devices (including our mobile phones) require monitoring and maintenance to perform as the manufacturer intended.
Which Care plan do I have?
The type of Care Plan that was included in your project depends on the number of devices installed and the number of hours of programming. You should have received an email regarding your care plan. You can always request a copy from ioty support.
PLAN BENEFITS
Remote Troubleshooting
OUT OF PLAN
$50
PER 15 MINUTES
SILVER
Unlimited
GOLD
Unlimited
Firmware Updates
OUT OF PLAN
$225
PER HOUR
SILVER
Biannually
GOLD
Quarterly
On-Site Service Calls (Weekday)
OUT OF PLAN
$225
PER HOUR
SILVER
$225
FIRST 4 HOURS FREE THEN ONLY $180 PER HOUR
GOLD
Unlimited
Emergency On-Site Service Calls (Nights & Weekends)
OUT OF PLAN
$337
PER HOUR
SILVER
$225
FIRST 4 HOURS FREE THEN ONLY $180 PER HOUR
GOLD
Unlimited
What does my Care plan cover?
BRONZE PLAN
The Bronze Care Plan offers remote support benefits, including unlimited remote device rebooting and reduced pricing for remote first-level troubleshooting calls during and after business hours.
Also included in your project
SILVER PLAN
The Silver Client Care maintenance plan is an excellent choice for customers who want to ensure their devices are functioning at optimal levels.
The plan includes a variety of remote support benefits, such as secure remote monitoring, remote device rebooting, and unlimited remote first-level troubleshooting calls during and after business hours. This means that your devices will be proactively monitored and any issues can be quickly and easily resolved.
Additionally, this plan includes bi-annual and 25-point inspections and quarterly firmware updates to ensure that your devices are always up-to-date and running smoothly.
This plan also includes labor rates for 4 hours of onsite service calls bi-annually. Then a reduced rate of $180 per hour, and a night/weekend multiplier of $225 per hour. This means that even if an issue arises outside of regular business hours, you can still receive prompt and efficient service.
Additionally, the plan includes cable/ISP/telco authorization and one home preparation (scheduled 2 weeks in advance), so you can be confident that your devices are set up correctly and ready to use.
With response times of 1 hour for first-level support, 4 hours for remote advanced support during office hours, and onsite support within 1 business day, you can be sure that any issues will be resolved quickly and efficiently.
GOLD PLAN
The Gold Client Care Maintenance Plan is the ultimate choice for customers who want to ensure their devices are always running at their best.
This plan offers a range of remote support benefits, including proactive remote monitoring, remote device rebooting, and unlimited remote first-level troubleshooting calls during and after business hours, so you can be confident that any issues will be quickly and easily resolved.
Additionally, the plan includes maintenance benefits like quarterly 25-point inspections and monthly firmware updates which will keep your devices in top condition.
The labor for this plan is also very generous, with unlimited onsite service calls and night/weekend calls. This means that you can receive service whenever you need it, and not have to worry about additional costs.
Other benefits include cable/ISP/telco authorization and 4 home preparations (scheduled 2 weeks in advance), so you can be sure that your devices are set up correctly and ready to use.
With response times of 10 minutes for first-level support, 1 hour for remote advanced support during office hours, 4 hours for remote advanced support after office hours, and onsite support within 1 business day, you can be sure that any issues will be resolved quickly and efficiently.
This plan is the best choice for customers who want the white-glove level of service and support for their devices.
COMPARE AND CONTRAST
When comparing the three plans, it is clear that the Silver and Gold Care Plans offer a more comprehensive level of support and maintenance for the client's system.
The Silver Care Plan includes bi-annual 25-point inspections, quarterly firmware updates, and $180 per hour refresher training, in addition to the remote support benefits offered by the Bronze Plan.
The Gold Care Plan takes it a step further by including monthly firmware updates, unlimited refresher training, and unlimited onsite service calls. Furthermore, the Gold Care Plan also offers faster response times for first-level support and remote advanced support during and after business hours.
In summary, the Bronze Care Plan is best suited for clients who are looking for basic remote support for their system, while the Silver and Gold Care Plans are more suitable for clients who require a higher level of maintenance and support for their system. The Gold Care Plan is the most comprehensive and proactive one.
Clients should consider their needs, budget, and priorities before deciding on which plan to choose.
If you are unsure, please request to speak with one of our consultants who can help you make the right decision.
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REMOTE SUPPORT
OUT OF PLAN
BRONZE PLAN
SILVER PLAN
GOLD PLAN
Secure remote monitoring
Remote device rebooting
Remote First Level troubleshooting calls during business hours
$50
Per 15 minutes
$30
Per 15 minutes
UNLIMITED
UNLIMITED
Remote First Level troubleshooting calls after business hours
$50
Per 15 minutes
$30
Per 15 minutes
UNLIMITED
UNLIMITED
MAINTENANCE
OUT OF PLAN
BRONZE PLAN
SILVER PLAN
GOLD PLAN
25-Point Inspection
$225
Per hour
$225
Per hour
BIANNUALLY
QUARTERLY
Firmware Updates
$225
Per hour
$225
Per hour
QUARTERLY
MONTHLY
Refresher Training
$225
Per hour
$225
Per hour
$180
Per hour
UNLIMITED
LABOR RATES
OUT OF PLAN
BRONZE PLAN
SILVER PLAN
VIP PLAN
Onsite Service Call
$225
Per hour
$225
Per hour
4 Hours Biannual
Then $180 per hour
UNLIMITED
Night/Weekend Multiplier
1.5X
($337.50 Per hour)
1.5X
($337.50 Per hour)
1X
($225 Per hour)
UNLIMITED
OTHER
OUT OF PLAN
BRONZE PLAN
SILVER PLAN
GOLD PLAN
Cable/ISP/Telco Authorization
Home Preparation
Scheduled 2 weeks in advanced
$225
Per hour
$225
Per hour
1
Per plan year
4
Per plan year
RESPONSE TIMES
OUT OF PLAN
BRONZE PLAN
SILVER PLAN
GOLD PLAN
First Level
Support
Next business day
Next business day
1 Hour
10 Minutes
Remote Advanced Support
During Office Hours
Next Business day
Next business day
4 Hours
1 Hour
Remote Advanced Support
After Office Hours
Same business day
Same business day
Same business day
4 Hours
Onsite
Support
3 Business days
3 Business days
1 Business day
1 Business day
NO PLAN
BRONZE PLAN
$97/month billed biannually
SILVER PLAN
$397/month billed quarterly
GOLD PLAN
$997/month billed quarterly
DOWNLOAD
BRONZE PLAN
REMOTE SUPPORT
Secure remote monitoring
Remote device rebooting
Remote First Level troubleshooting calls during business hours
$30
Per 15 minutes
Remote First Level troubleshooting calls after business hours
$30
Per 15 minutes
MAINTENANCE
25-Point Inspection
$225
Per hour
Firmware Updates
$225
Per hour
Refresher Training
$225
Per hour
LABOR RATES
Onsite Service Call
$225
Per hour
Night/Weekend Multiplier
1.5X
($337.50 Per hour)
OTHER
Cable/ISP/Telco Authorization
Home Preparation
Scheduled 2 weeks in advanced
$225
Per hour
RESPONSE TIMES
First Level
Support
Next business day
Remote
Advanced Support
During Office Hours
Next business day
Remote
Advanced Support
After Office Hours
Same business day
Onsite
Support
3 Business days
BASIC PLAN
$97/month billed biannually
SILVER PLAN
REMOTE SUPPORT
Secure remote monitoring
Remote device rebooting
Remote First Level troubleshooting calls during business hours
UNLIMITED
Remote First Level troubleshooting calls after business hours
UNLIMITED
MAINTENANCE
25-Point Inspection
BIANNUALLY
Firmware Updates
QUARTERLY
Refresher Training
$180
Per hour
LABOR RATES
Onsite Service Call
$180
After first 4 hours (biannually)
Night/Weekend Multiplier
1X
($180 Per hour)
OTHER
Cable/ISP/Telco Authorization
Home Preparation
Scheduled 2 weeks in advanced
1
Per plan year
RESPONSE TIMES
First Level
Support
1 Hour
Remote Advanced Support
During Office Hours
Next business day
Remote Advanced Support
After Office Hours
Same business day
Onsite
Support
1 Business day
PRO PLAN
$397/month billed biannually
GOLD PLAN
REMOTE SUPPORT
Secure remote monitoring
Remote device rebooting
Remote First Level troubleshooting calls during business hours
UNLIMITED
Remote First Level troubleshooting calls after business hours
UNLIMITED
MAINTENANCE
25-Point Inspection
Firmware Updates
QUARTERLY
Refresher Training
AS NEEDED
LABOR RATES
Onsite Service Call
UNLIMITED
Night/Weekend Multiplier
OTHER
Cable/ISP/Telco Authorization
Home Preparation
Scheduled 2 weeks in advanced
4
Per plan year
RESPONSE TIMES
First Level
Support
30 Minutes
Remote Advanced Support
During Office Hours
1 Hours
Remote Advanced Support
After Office Hours
4 Hours
Onsite
Support
1 Business day
VIP PLAN
$997/month billed biannually
NO PLAN
REMOTE SUPPORT
Secure remote monitoring
Remote device rebooting
Remote First Level troubleshooting calls during business hours
$30
Per 15 minutes
Remote First Level troubleshooting calls after business hours
$50
Per 15 minutes
MAINTENANCE
25-Point Inspection
$225
Per hour
Firmware Updates
$225
Per hour
Refresher Training
$225
Per hour
LABOR RATES
Onsite Service Call
$225
Per hour
Night/Weekend Multiplier
1.5X
($337.50 Per hour)
OTHER
Cable/ISP/Telco Authorization
Home Preparation
Scheduled 2 weeks in advanced
$225
Per hour
RESPONSE TIMES
First Level
Support
Next business day
Remote Advanced Support
During Office Hours
Next business day
Remote Advanced Support
After Office Hours
Next business day
Onsite
Support
3 Business day
NO PLAN
No charge
I'm interested in
Everything Essential
Savant Essentials keeps you updated with our latest software, access to 3rd party systems and with the introduction of the new Home Portal for Savant users, better management of your Savant Home.
Feature Benefits
Introducing Intercom
Savant's new Intercom feature now provides room-to-room communication and whole home paging through the home's distributed audio system. Call point-to-point in the Savant app and in-wall touch panels.
Cloud Video Backup
Never miss a moment with cloud backup. All video feeds are securely saved to remote servers so even if your host goes offline, you will still have access to your security footage.
No More Upgrade Licenses
With Savant Essentials, all of the software management is consolidated for you. Savant customers with systems contemporary with 10.0 and after simply get all future upgrades and enhancements packaged with the subscription.
We have also made it easier to manage subscriptions through improvements to Savant Central Management. View your customer licenses and upgrade at a glance, all through one handy tool.
Savant Home Restore
With the launch of da Vinci 10.1 we are proud to announce the availability of Home Restore, our new, secure cloud-enabled home backup. Whether your team is on-site for unexpected system maintenance or a planned upgrade, Savant Home recovers it all.
Home Restore includes host back-up of configuration and other professional settings as well as user defined music playlists, Savant scenes and room images. Home Restore is available to all homes with an active Essentials Subscription.
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